Investigating user participation in the design process via a social-media based tool – a systematic mapping study

摘要

A systematic mapping study was conducted to investigate the influence of user participation in the design process via a social media-based tool. The initial search yieldedin 365 papers from which we identified 11 unique ones appropriate to our study. Wereviewed the articles in two steps. The first round based on inclusion and exclusion criteriaresult in 88 articles. The Second round was carried to validate the reason for keeping thesepapers. Finally, we focused on 11 full-text items for performing a deeper analysis. Theresult demonstrates that design process is a social phenomenon. Most papers report apositive correlation between the design process and social factors like the way of usersparticipation, their interaction with designers, the importance of their culture on the designprocess and their user's influence in decision-making. A variety of user involvementpractices through social media-based tools is revealed by the end of analyzing of papers.We also incorporated these elicited practices into a social media-based tool, calledUXModeler, which aims at capturing, understanding and modeling users’ experiencesthrough engaging them in the design process.