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Effectiveness of strategy implementation using the balanced scorecard in local government authorities

机译:使用平衡计分卡在地方政府部门中实施策略的有效性

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摘要

This study focuses on two issues; first is to examine how Local Government Authorities (LGAs) implement their strategies and secondly how the Balanced Scorecard is adopted as a tool for measuring effectiveness of strategy implementation in public organizations. In an effort to understand strategy usage in local government authorities, this study adapts the Balanced Scorecard as an approach for assessing an organization's performance and its motion toward the objectives in four major perspectives: Financialperspective, Customer-Market perspective, Internal Processesperspective and Learning & Growth perspective. The researchwas conducted in five (5) selected local authorities in the Kenyan Coast region. This study gathered data on the extent to which the selected LGAs have achieved their set objectives in the four perspectives of organizational performance using the Balanced Score Card approach. The results suggest that local authorities are successful in achieving their objectives in various degrees.
机译:这项研究着重于两个问题。首先是研究地方政府当局(LGAs)如何实施其战略,其次是如何采用平衡计分卡作为衡量公共组织中战略实施效果的工具。为了理解地方政府机构的策略使用,本研究采用平衡计分卡作为一种方法来评估组织的绩效及其朝以下目标的运动,主要包括以下四个方面:财务角度,客户市场角度,内部流程角度以及学习与增长透视。该研究是在肯尼亚海岸地区的五(5)个选定的地方当局中进行的。这项研究使用平衡计分卡方法从组织绩效的四个角度收集了选定的LGAs在多大程度上实现了既定目标的数据。结果表明,地方当局在不同程度上成功实现了其目标。

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