Staying Ahead of the Game. Mobile technologies in retail: A review of benefits and risk.

摘要

The aim of this report is to harness the learning from the implementation of self-checkout (SCO) and combineudthis with available information relating to mobile scanning (m-scan) and mobile point of sale (m-POS). The reportudprovides an overview of benefits, risks and key considerations for industry stakeholders regarding the utilisation of mobile technologies in the retail sector.udududWhilst there is a growing literature attending to the benefits of mobile payment, a précis overview of vulnerabilitiesudand impact on loss is largely missing. It is clear that understanding remains ‘fragmented’1 , particularly inudrelation to ‘shrinkage’2 and there is little by way of a research agenda or roadmap. With the market beingudflooded with software and products, retailers are exposed to a compelling case for mobile payment, but are notudas cognisant of the potential risks.udududThe report provides an overview of some of the different modes of mobile payment systems, a consideration of theudbenefits that they offer to retailers and their customers, before focusing on the potential risks and vulnerabilities.udThe full methodology can be found in the Appendix.udududThe report culminates in a list of recommendations for developing a robust approach to mobile paymentudtechnologies as well as providing an agenda for future research focused on understanding loss mitigation.