The development of system Automator for automatic resource reservations in a telecommunication network

摘要

Information systems play in these times a key role in ensuring competitiveness of all companies. To this end, Telekom Slovenia decided to update most of their operational support systems. One of the systems, which have received a thorough renovation was their inventory system, including automated provisioning system. How successful this renovation project was shows the fact that in the category ``Operational exellence Award'' it ranked among six finalists projects from around the world.udAutomated provisioning in telecommunications networks is in this world necessity. By adding more and more services to product catalog, the number of different processes required for managing provisioning is rising rapidly. Without adequate solutions their maintaining becomes a very hardy task and can present a serious problem. One possible solution how to simplify processes management and maintenance is use of dynamic workflows.udThe core of this thesis is the presentation of Automator – automated provisioning system in the telecommunications network - with an emphasis on use of dynamically constructed workflows as the solutions to reduce complexity of processes management. Briefly will be dalso edcribed Automator's position in the inventory system and consequently in operational support systems. The suitability of implemented solutions is already proven by almost a year of successful use of Automator in a production environment, where daily between 4000 and 5000 requests are processed.