Connecting the Dots of User Experience. The design of an interaction system: a tool to analyze and design the user experience

摘要

The paper discusses the analysis and design of pervasive and multichannel user experiences within networks made of distributed services and applications. A case study is used to outline the main characteristics of this scenario and to introduce a tool for user experience modeling and design. Based on the application of this model, I discuss how the design process might be re-imagined.