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The Antecedents and Consequences of Frontline Service Employee Commitment to Service Quality: A Study of the Indian Airline Industry

机译：一线服务员工致力于服务质量的前提和后果：印度航空业的研究

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Kaur Manmohan;
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年度 2013
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正文语种 en
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The Antecedents and Consequences of Frontline Service Employee Commitment to Service Quality: A Study of the Indian Airline Industry

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