A technological, organisational, and environmental analysisudof decision making methodologies and satisfaction in theudcontext of IT induced business transformations

摘要

Although Operational Research (OR) has successfully provided many methodologies to addressudcomplex decision problems, in particular based on the rationality principle, there has been tooudlittle discussion regarding their limited consideration in IT evaluation practice and associateduddecision making satisfaction levels in an organisational context. The aim of this paper is toudaddress these issues through providing a current account of diffusion and infusion of ORudmethodologies in IT decision making practice, and by analysing factors affecting decisionudmaking satisfaction from a Technological, Organisational, and Environmental (TOE) frameworkudin the context of IT induced business transformations. We developed a structural equation modeludand conducted an empirical survey, which supported four out of five developed researchudhypotheses. Our results show that while Decision Support Systems (DSS), holistic IT evaluationudmethods, and management support seem to positively affect individual satisfaction, legislativeudregulation has an adverse effect. Results also revealed a persistent methodology diffusion andudinfusion gap. The paper discusses implications in each of these aspects and presents opportunitiesudfor future work. (authors' abstract)