A Comprehensive Framework Approach using Content,udContext, Process Views to Combine Methods fromudOperations Research for IT Assessments

摘要

Motivated by IT evaluation problems identified in a large public sector organization, we propose howudevaluation requirements can be supported by a framework combining different models and methodsudfrom IS evaluation theory. The article extends the content, context, process (CCP) perspectives ofudorganizational change with operations research techniques and demonstrates the approach in practiceudfor an Enterprise Resource Planning evaluation. (authors' abstract)