Dominance measuring methods for the selection of cleaning services in a European underground transportation company

摘要

Dominance measuring methods are a recent approach for dealing with complex decisionmakingudproblems with imprecise, incomplete or partial information within multi-attribute value/utilityudtheory. These methods compute pairwise dominance values and exploit the information included in theuddominance matrix in different ways to derive measures of dominance intensity to rank the alternativesudunder consideration. We review dominance measuring methods proposed in the literature, describingudhow their possible drawbacks have been progressively overcome, and comparing their performance withudother existing approaches, like surrogate weighting methods, the adaptation of classical decision rulesudto encompass an imprecise decision context, SMAA or Sarabando and Dias’ method. An example of theudselection of cleaning services in a European underground transportation company is used to illustrateuddominance measuring methods in a real complex decision-making problem.