TRANSFORMASI LEARNING CENTER MANJADI CORPORATE UNIVERSITY: Studi Kasus : Strategi Pengelolaan dan Pengembangan Organisasi Pembelajar Pada Telkom Corporate University

摘要

Transformasi Learning Center menjadi Telkom Corporate University (TCU) merupakan tonggak dan fokus Telkom dalam invest in people untuk Pengembangan Sumber Daya Manusia sebagai penentu hidup korporat dari tajamnya persaingan bisnis Telekomunikasi, informasi, media, edutainment, service solution (TIMES), dengan membangun center of excellence. sebagai organisasi pembelajar, yang merupakan strategi human capital dalam meningkatkan daya saing korporat. udTujuan Penelitian ini untuk mengetahui: peran penting TCU-Center of Excellence, Pengelolaan proses dengan pendekatan manajemen strategic Balance Scorecard TCU, strategi budaya Korporat dalam pengembangan TCU yang bakal mencetak para eksekutif muda berbakat dengan kelembutan spiritual yang siap go global. udPenelitian ini merekomendasikan TCU, untuk lebih memanfaatkan pengelolaan pengetahuan Learning Organization menuju Teaching Organization sebagai Leader-Driven Organization (organisasi pencetak para pemimpin berbakat), tentu dengan memanfaatkan strategi budaya korporat dan manajemen kinerja ekselen agar gugus knowledge Management menjadi “Brain Center”, sebagai dapur percepatan pembelajaran & pengembangan SDM, baik sebagai human capital dan human energy maupun manfaat bagi Succession Planning. Transformasi sekarang adalah sasaran antara untuk menyiasati layanan bisnis era customer centric ini guna memenangkan lomba-lomba kebaikan layanan TIMES di era customer intention centric dengan lingkungan yang berubah lebih cepat, tiada terprediksi dan turbolensi ditengah kemanjaan ragam customer need & want.udTransforming the Learning Center to Telkom Corporate University (TCU) represents a Telkom’s milestone and focus in people investment (invest in people) for the development of human resources which is the determinant of corporate survival due to strict competition in telecommunication, information, media, edutainment, and service solution (TIMES) business. As a learning organization, this is faced by Telkom by building a center of excellence which represents a human capital strategy for improving its corporate competitiveness. udThe objective of this research is to find out the pivotal role played by TCU center of excellence, process management by TCU Balanced Scorecard strategic management approach, corporate culture strategy for developing TCU to produce talented young executives with spiritual excellence ready to go global.udThis research recommends TCU as integral part of Telkom to make more use of the Learning Center’s knowledge management aiming at Teaching Orgainization namely as Leader Driven Orgainization producing talented leaders, by making use of corporate culture strategy and excellent performance management in order to transform the knowledge management unit to become a “Brain Center” functioning as a human resources learning and developing accelerator both as human capital and human energy as well as benefit for successsion planning. The current transformation is an intermediate objective to reengineer business service in the customer centric era and to win the competition in TIMES services in the customer intention centric era with unpredictable, turbulent, rapid changing environment amid the customer’s numerous ever developing need and want.