Increasing the efficiency of the City of Charleston Department of Traffic and Transportation's permitting processes by reducing paperwork, customer confusion, departmental expenses, and waste

摘要

The City of Charleston's Department of Traffic and Transportation currently oversees theissuance of several types of regulatory permits. Currently each permit has its own form with varying information required and its own process for receiving approval. This CPM project includes a review of these permits and the permitting process to determine if there is a way to combine these permits and forms into one and provide them to customers in a more customer friendly format both in paper and electronically.