Improving the Housing Choice Voucher eligibility determination process of the SC State Housing Finance and Development Authority

摘要

The timely gathering of data is essential in the eligibility determination process forthe HCV program at SC State Housing Finance and Development Authority. The problem in this process is when we are unable to gather data to determine eligibility forthe Voucher Program applicants, we fail to fulfill our obligation as a Housing Authority. To improve the process, the author evaluated turnaround time on gathering data andmissing documents, missing signatures, and the running of Department of SocialServices and SLED reports.