Modélisation et aide à la décision pour la conception d'une démarche d'amélioration continue durable d'un système complexe : Evaluation des performances et accompagnement des entreprises dans un projet de responsabilité sociétale

摘要

This thesis deals with an evaluation framework and support of sustainable development projects in companies. First, a literature review on concepts, standards and tools related to sustainable development and Corporate Social Responsibility has been conducted. In this sense, the insufficiency of taking into account of stakeholders’ points of view in such a process has been highlighted. Moreover, the integration of sustainable development and methodological tools in project management represents a strategic imperative. Therefore, the implementation of an integration strategy of sustainable development in project management is necessary. Firstly, we have proposed a characterization model for overall performance, integrating the economic, environmental and social performances in corporate management. Secondly, we have associated a generic approach with this model in order to propose a methodology and complete support for decision-making throughout the project. Such an approach is based on the project life cycle which helps decision makers in their strategic orientations. Finally, the methodology is supported by an « informatics tool » which makes its integration simplified and allows better decision-makings.