Impact Of Information Technology (It) Tools,udPartner Relationship AndudSupply Chain Performance

摘要

This paper proposes a model that assesses the usage of information technology (IT) tools,udcommitment of partner relationships, and supply chain performance in the Malaysianudmanufacturing industry. A total of 250 questionnaires were distributed to manufacturingudcompanies located in Penang, which is in the northern region of Malaysia. Applyingudmultiple regression analysis, the study indicated that a higher level of supply chainudpartner commitment leads to a higher level of supply chain reliability and flexibility.udTrust among supply chain partners also contributes to improving supply chain flexibility.udThe study focused only on inter-organisational relationships. Future research shouldudexamine how both inter- and intra-organisational collaboration impact supply chainudperformance. Although researchers have recognised that IT is an enabler of supply chainudmanagement (SCM) activities, there has been limited research that has directlyudassociated the usage of IT and partner relationships to supply chain performance. Thisudresearch is essential in order to ascertain the impact of IT usage and partnerudrelationships on improving supply chain performance, particularly in the Malaysianudmanufacturing environment.