The Impact Of Organizational Variables And Quality udPerformance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysiaud

摘要

Kajian ini bertujuan untuk mengkaji hubungan di antara pembolehubah organisasi yang berkaitan dengan kualiti dan prestasi kualiti serta kesan-kesan dan pengaruhnya ke atas udkepuasan pelanggan bagi industri pembuatan yang terletak di bahagian utara Semenanjung Malaysia. ududThe purpose of this research is to study the relationship and effects of Organizational Variables and Quality Performance on Custom er Satisfaction in Quality Management System Certify manufacturing industry situated in Northern Region, Malaysia.