Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobileudud

摘要

Tujuan kajian ini adalah untuk memahami tanggapan kualiti perkhidmatan dan meneliti perhubungan di antara dimensi kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan terhadap perkhidmatan yang diberikan oleh pembekal perkhidmatan telefon bimbit di pasaran Oman. ududThe purpose of this research is to find a better understanding of perceived service quality level and to examine the relationship between service quality dimensions, customer satisfaction and customer loyalty with the service offered by the mobile service provider in Oman market .