The effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderators

摘要

Kajian ini bertujuan meninjau perhubungan di antara tiga pembolehubah organisasiud(sokongan organisasi yang ditanggap, keadilan organisasi dan politik organisasi yangud,-udditanggap) sebagai anteseden kepada dua bentuk gelagat kewarganegaraan (OCBIgelagatudkewarganegaraan yang berfokuskan individu dan OCBO- gelagatudkewarganegaraan yang berfokuskan organisasi). Komitmen organisasi andudkepercayaan (trust) juga ditinjau sama ada variabel ini menyederhana (moderate)udperhubungan di antara variabel organisasi dengan OCB. Sampal kajian ini terdiriuddaripqda 276 jururawat di enam buah hospital swasta yang beroperasi di PulauudPinang. HasiL regresi menunjukkan bahawa sokongan organisasi dan keadilan · ·•udprosedur mempunyai perhubungan yang positif dengan OCBO manakala politik-ud"mengikuti arus" mempunyai perhubungan yang negatif dengan OCBO. Keadilanudprosedur mempunyai perhubungan yang positif dengan OCBI manakala keadilanuddistributif mempunyai perhubungan negatif dengan OCBI.ududThe purpose of this research was to investigate the relationship of three organizationaludvariables (perceived organizational support, organizational justice and perceivedudorganizational politics) as antecedents to two forms of OCB (OCBI-interpersonallyudfocused and OCBO-organizational focused). Additionally, organizational commitmentudand trust were examined as moderators in the relationship between organizationaludvariables and OCB. The sample in this study consisted of 276 nurses attached to sixudprivate hospitals operating on the island of Penang. The regression results showed thatudperceived organizational support and procedural justice had a positive influence onudOCBO whereas politics-go along to get ahead had a· negative impact on OCBO.udAdditionally, procedural justice had a positive relationship with OCBI whilstuddistributive justice was negatively related to OCBI.ud