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Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd

机译：在达卡银行有限公司的电子银行服务质量内容中，使用五维servqual模型分析客户满意度

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This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2015

机译：提交这份实习报告是为了部分满足2015年工商管理学士学位的要求

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作者
Antara Naushin Zabin;
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年度 2015
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原文格式 PDF
正文语种 en
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1. Analyzing the Relationship Between the Level of E-banking and Customer Satisfaction From E-banking Service Quality in Iran [J] . Nasrin Jazani, Yasser Sobhanifard, Maryam Akhavan Kharazian 美中经济评论：英文版 . 2012,第005期

机译：从伊朗电子银行服务质量分析电子银行水平与客户满意度之间的关系
2. Customer satisfaction and customer loyalty through service quality evaluated under SERVQUAL model- a study on banking industries of Bangladesh [J] . Md. Ariful Islam, Kh. Fahim Hossain, Md. Rayhan Islam, Science Journal of Business and Management . 2013,第4期

机译：通过SERVQUAL模型评估的通过服务质量的客户满意度和客户忠诚度-孟加拉国银行业研究
3. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model [J] . Ali Muhammad, Raza Syed Ali Total Quality Management & Business Excellence . 2017,第5a6期

机译：巴基斯坦伊斯兰银行的服务质量感知和客户满意度：改进的伺服型模型
4. Testing the relationship between service quality, overall e-banking service quality and customer satisfaction [C] . Bavarsad Belghis, Azizi Zahra, Saghaeian Mehran, International Conference on e-Commerce in Developing Countries: With Focus on e-Trust . 2015

机译：测试服务质量，整体电子银行服务质量和客户满意度之间的关系
5. The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. [D] . Toelle, Sulistyawati. 2006

机译：印度尼西亚零售银行设置中的服务质量属性，客户价值，客户满意度和客户忠诚度之间的联系。
6. Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model Among Patients Attending 1 Malaysia Clinic in Kota Bharu Malaysia [O] . Ahmad Badruridzwanullah Zun, Mohd Ismail Ibrahim, Anees Abdul Hamid 2018

机译：基于SERVQUAL模型的马来西亚哥打巴鲁1所马来西亚诊所的患者对服务质量维度的满意度
7. Analyzing the Relationship Between the Level of E-banking and Customer Satisfaction From E-banking Service Quality in Iran [O] . 2012

机译：伊朗电子银行服务质量与电子银行业务水平与客户满意度的关系

Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd

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