Designing Information System To Support udBusiness Process Improvement In A Small-Mid Size udBottled Drinking Water Industry

摘要

Due to inefficiencies of the business processes in small-mid size of bottled drinking water industries, udit is necessary to improve them. The improvements are carried out in business processes of production, udwarehouse, delivery, marketing, and finance departments. The main causes of the inefficiencies are the udinefficiencies of the business process itself and that the business processes of those departments were not udintegrated. This paper is concerned with designing information system to support for the integration of those uddepartments. First, we mapped the business process of each department using flow diagram. Then analyze the udinefficiencies of each department. Next, we redesign the business processes and standardize them. The next step udis integrating the business processes by designing the information system. We design the information system udmodular. The modules are marketing module, production module, logistic module and finance module. Data udFlow Diagram (DFD) is used to model the system. Relational database management system (RDBMS) is used udto design the database. User interfaces are built to ease in using the program application. The outputs of the udinformation system are reports and documents in monitor screen view and in printing. The validation showed udthat the information system designed can support the business process improvements. ud udKeywords: business process improvement, integration, information system, small-mid size of bottled drinking udwater industry