The Activities of Tour Guide at Great Tour and Travel Yogyakarta

摘要

This final project report was written based on my internship experience at Great Tour and Travel Yogyakarta. The objectives were to practice the activities as a tour guide, to find out the problems and solutions as a tour guideudThe first step in job training, I escorted the senior tour guide. I could know the activities of tour guide in a tour. It was used as a reference for guiding the guests. In guiding process, there were three steps i.e. (1) Preparation: I saw the schedule of the tour for the day after. The schedule was written on the whiteboard by receptionist. After I knew my tour for tomorrow, I prepared the list of the guests and their hotel names,(2) Method of the tour:I picked up the guests at their hotel one by one. After all the guests were already in the car, I introduced myself and my driver. After that, I explained about the schedule, regulation, and interesting object. Then, when we arrived in the tourism destinations, I gave explanation about the general information, entrance fee and meeting point of the tourism destination, and (3) Closing: I thanked and said goodbye to all my guests who joined Great Tour and Travel tour.udThere were three problems in my internship experience as a tour guide in Great Tour and Travel. The first problem was that not all my guests could speak English. To overcome this problem, I communicated with them using body language. The second problem was neither I nor all my guests was not a native speaker so we had restrictiveness about English vocabulary. To solve the problem, I used an online dictionary in my smartphone. The third problem was my guests felt uncomfortable with my driver who drove too fast. In this situation, I tried to convince all my guests that they would be okay.