The Ways of C.V. HaryanudHandicrafts in Creating a Good Communication with The Clients through Email.

摘要

This final project was written based on the job training which was done in exportuddivision of C.V. Haryan Handicrafts which is located at Jln. Jawa 1 No.12udTimuran, Solo started from 12nd June 2015 to 11 st July 2015. The objectives ofudthis final project are to describe the communication process through e-mail inudexporting activity done by C.V. Haryan Handicrafts and to identify the ways ofudC.V. Haryan Handicrafts in creating a good communication with clients throughude-mail.udC.V. Haryan Handicrafts has ways to create a good communication with clientsudthrough e-mail because the media can give facilities which can help in sendinguddocuments such as file of Proforma Invoice, Commercial Invoice, photos sampleudor design of batik etc. The ways which are used by C.V. Haryan Handicrafts is theudusage of formal communication. The characteristics or formal communication areudusing good tone, giving good attitude, avoiding possession tenses, avoiding to useudsingular human nouns and organizing. It will influence the clients to consider thatudthe company has positive attitude. The important ways of creating a goodudcommunication through e-mail is to consider the usage of correct grammatical andudpunctuation. Therefore, the clients do not misunderstand the message inudcommunication through e-mail.udKey words: communication, clients and e-mail