L'innovation centrée usagers dans la cité par projets : ethnographie de l'appropriation d'une consigne plurivoque dans le secteur numérique : le cas du programme PACA Labs

摘要

Based on the longitudinal study of four projects, this thesis examine the impact of user-centered innovation development by analyzing the collective trajectories compelled by the instruction − common but ambiguous − that invites the project teams to involve “real users” in the innovation process. By referring on intersected contributions in sociology of innovation and sociology of the uses of ICTs, I explore more specifically the strategies of enrolment, the protocols for interact with users and the different ways to categorize the users that the actors choose to describe the innovation process and try to control it. Focused on the development of socio-marketable products and services, these projects place on users various purposes and matters of concern that are unevenly distributed in the project teams. Beyond the specific proofs in each trajectory, this thesis aims to challenge the possibility of developing an innovation more “participative” in the short-term world of the Projects-oriented Cité.