Contribution à la prise en compte de l’interopérabilité pour le déploiement de processus complexes dans une grande entreprise : proposition d’un guide méthodologique outillé pour les processus d’Ingénierie Système

摘要

Companies whose primary business is the design and the supply of complex systems try to constantly improve their performances to be ahead of their international competitors. For this, a solution is to deploy, improve and manage Systems Engineering processes. Indeed, among other things, this may enable companies improving the quality of their services but also the reactivity with which they supply them.Nonetheless, this deployment requires paying a special attention to needs, abilities and motivations of resources and organisations, should they be internal or external to the company, likely to be involved in the deployment or execution of these processes. Thus, mastering their interoperability should be considered as an important need and should be considered as a key factor in the deployment.Moreover, since a process deployment implies to structure the work share, to modify the organisation and the functioning of enterprises, the latter must be able to carry out considerable effort to understand, anticipate, adapt and lead the change. However, they often experience difficulties considering the few pragmatic and applicable solutions available to directly deploy processes in industry.To meet these needs, this thesis research aims to supply a methodological and technical guide that enables getting over obstacles preventing or impeding the success of the deployment. It is here applied for the deployment of Systems Engineering processes in an aeronautics context. More precisely, this work focus on processes in charge of the design of helicopters along with services related to them.Consequently, the global contribution of this thesis consists in the definition of an equipped methodological guided to support the deployment of processes in a company that is multi-sites and multi-cultural. This guide includes:•A detailed comparative analysis of international Systems Engineering norms applicable in a aeronautics,•A meta-model that enables sharing a common vision/understanding of concepts required for the deployment,•A maturity model that enables appraising the readiness of a company for the deployment,•A formalised deployment methodology (BPMN 2.0 and an underlying formal model) that is unambiguous and that can be easily automated,•A methodology enabling the assessment of the interoperability of resources and organisation units to involve in a process to deploy, mathematically formalised and equipped with typical questionnaires to facilitate its immediate application,•Processes models and more particularly the one in charge of the stakeholders requirements definition to validate the deployment methodology,•A consistent and interoperable set of computer applications including a workflow engine, modelling tools, applications for the assessment of maturity and interoperability, an application to collect knowledge in models and a document generator.