Adoption des technologies de l'information géographique et gestion des connaissances dans les organisations. Application à l'industrie de l'assurance pour la gestion des risques naturels

摘要

Knowledge management is a major issue for organizations in order to develop innovative capabilities considered as sources of advantage in markets increasingly competitive. Although it is clear that information systems are appropriate tools to achieve it, it is often difficult for organizations to justify the benefits of investing in GIS technologies. This observation is confirmed in the French insurance industry. We show that the initialization of a process of creation of new knowledge about natural risks based on the development of a professional infrastructure for spatial information contribute to the adoption of GIS technologies in the insurance companies, and stimulate innovation in the French industry.