Translating stakeholders needs to application requirements for e-government development projects

摘要

Most public organizations nowadays undertake implementations of e-government projects.Such projects are usually the organization’s response to its operational needs. Sometimes though, theyare linked to a wider perspective or central planning initiative sponsored by a government andinvolving a large number of public service organizations. In their majority e-government projects aimat addressing citizens’ and businesses’ needs in their interaction with public authorities. Thus suchprojects directly reflect public administration’s mission as it is defined with reference to its externalenvironment. In addition public administration stakeholder requirements are examined, withcompatibilities and / or conflicts and their effects on the design of e-Government implementationsidentified. This can be used in resolving conflicting requirements at a higher level before the designand implementation of individual components of a system that correspond to tasks and procedures areaffected.