Information Systems become the necessary tool for financial organisations. Online bankingis now more than an ideal environment for standard banking transactions because it providescustomers an easy access to a wider range of services and allows them to deliver more timely andcost-effective services around the clock. To meet the higher demands of the customers of today’sglobal networked economy the websites of the financial institutions needed to be more accessible forpeople with disabilities. The significant number of disable people tends to be excluded from the useof World Wide Web as a mechanism by which services and facilities are provided. This paper reportson the e-Accessibility standards of online banking services and identified that despite standards andguidelines set by the international agencies like W3C many websites still fall short of e-Accessibility.
展开▼