The requirements of ISO 9000 are studied in order to find the easiest way of coping with the consequences of rapid changes in the academic and research libraries in Serbia alongside unsatisfactory working conditions and the consequences of this. The analysis of the prerequisites for launching the project for improvement of quality in library operations indicated the need for training. Searching for the most appropriate forms of training for librarians, with the aim that they should embrace the idea of continual professional development under given conditions, has necessarily included the efforts for their motivation to learn. Preliminary educational activities are conceived as providing educational material, named Q(uality) messages, that should initiate the librarian, step by step, into best practice procedures in order to familiarize them with them in the working place and in the rhythm appropriate for them. messages also introduce the definitions of concepts from quality standards related to libraries and the continual improvements of library work processes. Librarians are informed about new editions of library standards – ISO 2780 and ISO 11620 and about the goals of the educational activities, materials and events planned by the Serbian Academic Library Association.
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机译：研究ISO 9000的要求是为了找到最简单的方法来应对塞尔维亚学术和研究图书馆快速变化带来的后果以及不令人满意的工作条件和后果。对启动该项目以提高图书馆业务质量的先决条件的分析表明，需要进行培训。为图书馆员寻找最合适的培训形式，以使他们在给定条件下应该接受持续专业发展的想法，必然包括努力学习的动机。初步的教育活动被认为是提供名为Q（uality）信息的教育材料，该信息应逐步使馆员进入最佳实践程序，以便使他们在工作场所和适合他们的节奏中熟悉它们。消息还介绍了与图书馆有关的质量标准中概念的定义，以及图书馆工作流程的不断改进。图书馆员应了解图书馆标准的新版本– ISO 2780和ISO 11620，以及塞尔维亚学术图书馆协会计划的教育活动，资料和活动的目标。
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