Knowledge Management and TQM: An Integrated Approach to Management

摘要

Knowledge management (KM) is the name given to the set of systematic anddisciplined actions that an organisation can take to obtain the greatest value from theknowledge available to it. Knowledge management has received increasing attentionfrom 1990. For a few years, it was the next big thing after business process reengineeringand total quality management. This paper describes and compares concepts of KM andTQM. At the end, it concludes that KM and TQM are complementary and to besuccessful, it is necessary to take an integrated approach to management.