This project follows the implementation of a new supply fulfillment model for a service organization. Research findings provide evidence that a change in operating model can result in an increase in firm performance. The purpose of this project is to study a real-life example of an organization experiencing an increase in firm performance based on a change in operating model. The project utilizes historical data of growth and average costs to determine the environment for the current year experiencing the change in operating model. It is determined that this study reveals a decrease of order costs, increase in data integrity and standardization, and an increase in overall order quality.
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