This paper highlights the need for greater agility and flexibility in the process improvement activity. The ideas presented here relate to aspects that have arisen from a case study of a global software product organisation. A model of how software process improvement can be agile in nature is proposed. This model is intended as indicative of the issues that need consideration by IS management. The model highlights the need to learn to improve through situated practice within an organisational framework that supports the needs of the business.
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