Implementación de un Sistema de Gestión Documental para la administración y gestión de documentos, a través de servicios y aplicaciones web, necesarias para la certificación de empresas en la Norma ISO 9001: 2008 proyectos técnicos

摘要

This project describes the implementation of a Document Management System (DMS) in order to meet the requirements of ISO 9001:2008; necessary for quality management certification of enterprises. This system is important, especially for consultants in the area of Quality and Processes, because of the need to meet customers with the requirements of the Standard; in addition to providing a system to manage business documentation, which is safe, easy to manage, friendly for non-technical users and to facilitate its integration with the software infrastructure that the customer has.For this implementation, the use of Java was considered as it´s cross-platform language, the standard JCR (Java Content Repository) that manages the content repository, JSF as a framework for web interfaces, JPA as the persistence API that allows data persistence, besides other tools related to the aforementioned technologies. In this context, several alternatives were considered: since developing an own system toward the implementation of open code systems, not as complex or restricted, to be customized later, giving LogicalDOC as the best solution to implement.The implementation of the system allowed the customer to optimize several of its processes, and facilitates communication and collaboration of its users, through an efficient control and document management.