Propuesta de mejora de los procesos de incripción de nacimiento, defunción y matrimonio de la Dirección General de Registro Civil, identificación y cedulación.

摘要

The purpose of this project is to develop an improvement proposal for the registration processesof birth, death and marriage of the Dirección General de Registro Civil, Identificación yCedulación. This proposal focuses on a proper customer satisfaction management, as the mainaxis, and the consideration of the company´s productivity.The three registration processes were redesigned with the purpose that their cycle times werelower, their users were more satisfied and that the resources used were optimal. The proposedscenario was represented through a simulation and the redesign points were analyzed through aseveral variables feasibility study.