Diseño de un manual de mejora de procesos de tecnologías de información para el departamento de TI de Oil Power utilizando el marco de referencia COBIT

摘要

This project has as its principal objective the design of an Information Technologies (IT) process improvement guide for Oil Power , an Ecuadorian oil industry organization, through the implementation of the COBIT framework, a methodology created by the Information Systems Audit and Control Association, ISACA.The work begins with the maturity level assessment to determine to current status of IT processes.