Propuesta de estandarización del servicio de mantenemiento preventivo chevrolet con dos técnicos para los modelos atendidos con mayor frecuencia en el Consecionario Automotores Continental S.A. e implementación de prueba de la misma en una Bahía

摘要

General Motors Ecuador, asks Universidad San Francisco de Quito´s Industrial Engineering Department to do a thesis project related to one done in 2010. This time, GM requires the standardization of Chevrolet´s preventive maintenance service, employing two car mechanics and using the time study obtained from the previous project. The main objective of the preventive maintenance routine standardization is to improve customer service reducing the vehicles ´maintenance service time by identifying the best sequence to perform it. Additionally, this will improve the vehicle repair shop´s efficiency, scheduling and resource utilization.