Reseachers Performance Management. Onderzoek binnen Philips Research naar de RD prestaties door prestatiemanagement en de invloed die de tevredenheid van de researcher over het prestatiemeetsysteem hier op heeft.

摘要

Researchers & Performance ManagementAn investigation within Philips Research about the R&D performance by performancemanagement and the impact of the satisfaction of researchers about the performancemeasurement system.ABSTRACTMany Research & Development (R&D) performance measurement techniques have been developedto address the unique needs of many different organizations. An effective R&D organization is amajor source of competitive advantage in today's rapidly globalizing economy. But the measurementof R&D effectiveness remains difficult and often leads to disappointment among managers.OBJECTIVESIn previous research on performance management there is found a relationship betweenperformance management and better results. My aim was to determine if performance managementhas a positive effect on R&D performance and to identify if satisfaction of researchers about theperformance measurement system (PMS) impacts the R&D performance.METHODSTo answer the central question “To what extent can the use of performance managementexplains the better R&D performance depending the satisfaction of researchers about thePMS?”, there are a number of steps taken. The outcome of these steps will show if thesupporting hypotheses are confirmed or rejected.First I held an interview and performed a document analysis to assess the situation at PhilipsResearch Eindhoven. Secondly I collected results of several years, the outcome is documentedin a Balanced Scorecard, designed in the research of Kerssens Van Drongelen and Cook (1997).Finally two questionnaires were used. The first questionnaire was send out to determine ifthere are improved R&D results after implementation of the PMS visible to the ResearchLeadership Team. The second questionnaire was send out to Research employees to answer thequestion about the satisfaction of the PMS.RESULTSThere is an improvement shown in the results included in the BSC over the different year’sincluded in the study, which confirms one part of the central question. There is also a notableimprovement visible on most of the propositions which supports the central question. For themoderating factor the results are not confirming the relation between the satisfaction aboutPMS and the better R&D performance.CONCLUSIONSBased on the results of this study, it can be concluded that within Philips Research Eindhovenperformance managements leads to better R&D results. The proposition that higher satisfactionof the researchers about the PMS will lead to better results cannot be confirmed by the datacollected in this study.