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Mapping a product-service-system delivering defence avionics availability

机译:映射提供国防航空电子可用性的产品服务系统

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摘要

Long-term support agreements such as availability-based contracts are often associated with the servitization of business models in such sectors as defence aerospace. In practice, there is no unambiguous way of linking availability and service outcomes from an operational perspective; rather, the focus tends to be placed almost exclusively on product-related metrics. To address this gap, this paper outlines a conceptual model of how advanced service outcomes should be delivered under an availability-based contract for defence avionics. The model is grounded on empirical evidence gathered through an in-depth case study in the UK defence sector. The research is one of the first attempts to shift the focus away from a notion of availability as a property designed into a piece of equipment, and to detect its emergence from the interactions between relevant socio-technical elements within the underpinning advanced service delivery system, or Product-Service-System (PSS), identified by analysis of empirical data. This research provides insights into where action should be taken within a PSS that would be difficult to obtain from the analysis of field reliability data alone. It also provides a conceptual model that can assist the formulation of scientific models based on quantitative data such as multi-echelon inventory systems for repairable items. While the transferability of the findings is limited by the specificity of the case, a detailed description is provided to facilitate comparison with other cases.
机译:诸如基于可用性的合同之类的长期支持协议通常与国防航空航天等行业的业务模型服务化相关。实际上,从运营的角度看,没有明确的方式将可用性和服务成果联系起来;相反,重点往往几乎完全放在与产品相关的指标上。为了解决这一差距,本文概述了如何根据国防航空电子的基于可用性的合同提供高级服务成果的概念模型。该模型基于通过英国国防部门的深入案例研究收集的经验证据。这项研究是将焦点从可用性的概念转移到一件设备中,并从基础高级服务交付系统中相关社会技术元素之间的相互作用来检测其出现的最早尝试之一,或产品服务系统(PSS),通过对经验数据的分析来识别。这项研究提供了对PSS内应该采取的行动的见解,而仅从现场可靠性数据的分析就很难获得该行动的信息。它还提供了一个概念模型,可以基于定量数据(例如可修复物品的多级库存系统)来协助制定科学模型。尽管调查结果的可转移性受到案件特殊性的限制,但仍提供了详细描述以方便与其他案件进行比较。

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