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Selling digital services abroad: How do extrinsic attributes influence foreign consumers’ purchase intentions?

机译:在国外销售数字服务:外部属性如何影响外国消费者的购买意愿?

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摘要

This article investigates, through the country-of-origin effect and value-in-use lenses, how the implementation of digital services creates opportunities for cultural industries to expand internationally. We argue that intrinsic attributes of cultural content such as the capacity to entertain are difficult to parameterize because they are somewhat experiential and subjective. This means that extrinsic cues are essential to foreign consumers when making a decision to purchase digital services. We specifically evaluate the influence of Britishness, cultural distance, exoticness, brand image, and flag-brand congruence on the purchase intentions of consumers in foreign markets. This study employs a unique consumer dataset with information on the internationalization of British cultural digital services. The depth and breadth of the survey data collected through collaboration with a UK media industry partner with a globally recognised brand is significantly richer than data used in previous studies. Particularly, the study exploits a survey with 5,200 usable data points from consumers residing in fourteen geographically dispersed countries. Findings support theoretical predictions that Britishness, cultural distance, exoticness, brand image and flag-brand congruence are positively linked to the purchasing decisions. Theoretical and managerial implications are discussed.
机译:本文通过起源国效应和使用价值视角研究数字服务的实施如何为文化产业向国际扩展创造机会。我们认为,文化内容的内在属性(例如娱乐能力)很难加以参数化,因为它们具有一定的经验性和主观性。这意味着在决定购买数字服务时,外部线索对于外国消费者至关重要。我们专门评估了英国性,文化距离,异国情调,品牌形象和旗舰品牌一致性对国外市场消费者购买意愿的影响。这项研究采用了独特的消费者数据集,其中包含有关英国文化数字服务国际化的信息。通过与具有全球知名品牌的英国媒体行业合作伙伴合作收集的调查数据的深度和广度比以前的研究中使用的数据要丰富得多。特别是,该研究利用了来自14个地理上分散的国家/地区的消费者的5,200个可用数据点进行的调查。研究结果支持理论预测,即英国性,文化距离,异国情调,品牌形象和旗舰品牌一致性与购买决策呈正相关。理论和管理意义进行了讨论。

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