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Development of prototype guidelines for risk management against terror attack in the tourism industry: a Delphi study

机译:Delphi研究开发旅游业针对恐怖袭击的风险管理原型指南:

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摘要

The purpose of the study was to gather strategies and factors from tourism security professionals from which terrorism risk management policies can be developed. This study utilized the Delphi method in order to provide structure for the group process. Twelve tourism security experts made up the panel completing three rounds of questionnaires via the email based Delphi technique. This research identified fifty-four strategies to reduce the propensity of terror attack at a tourism venue. Those strategies were divided into four levels of priority based on criticality and feasibility. The fifty-four strategies were grouped into nine subordinate categories. The subordinate categories were related to Training, Communications/ Liaison, Planning/ Assessment, Background Checks, ID Badges/ Secure Entrance, Specialty Security Units, Architectural Design, Media Cooperation, and Technology Based strategies. Alongside the strategies are a collection of comments by the experts regarding strengths, weaknesses, and any barriers to implementation pertaining to the individual strategy. Tourism risk managers, security personnel, and insurance underwriters can all use the results in reducing the opportunity for a terrorist attack at a tourism venue. Major research findings from this study included: 1. The strategy receiving the highest criticality ranking over all other strategies involves training first responders on their role in circumventing the success of terrorists. 2. The subordinate category Communication/ Liaison contains the largest number of strategies indicating the significance of this category among experts. 3. The subordinate category of Specialty Security Units contains the second highest number of strategies indicating the importance of the topic among experts. 4. All of the technology based strategies fell into the lowest priority level. Based on the findings of this study, researcher recommendations include: 1. The guidelines developed in this study should be used by operators of tourism venues to make the best use of limited resources. 2. National or international conferences should be established to further discuss these issues. 3. A greater number of communications mediums should be established to facilitate the exchange of ideas and experiences between affected professionals. 4. Insurance providers should use this information to establish validated guidelines so that, if prospective clients adhered to the recommendations, a reduction in premiums could be offered. 5. Other entities may benefit from this study, such as public school systems, the energy production industry, hospital systems, and pipeline systems.
机译:该研究的目的是从旅游安全专业人员那里收集可以制定恐怖主义风险管理政策的策略和因素。这项研究利用Delphi方法来为分组过程提供结构。 12名旅游安全专家组成小组,通过基于电子邮件的Delphi技术完成了三轮问卷调查。这项研究确定了54种减少旅游场所恐怖袭击倾向的策略。根据关键性和可行性,这些策略分为四个优先级。五十四个策略分为九个从属类别。下属类别与培训,通信/联络,计划/评估,背景检查,身份证徽章/安全入口,专业安全部门,建筑设计,媒体合作和基于技术的策略有关。这些策略旁边是专家们关于优点,缺点和与个别策略相关的任何实施障碍的评论集。旅游风险管理人员,安全人员和保险承销商都可以使用这些结果来减少在旅游场所遭受恐怖袭击的机会。这项研究的主要研究结果包括:1.该策略在所有其他策略中的重要性最高,涉及到对第一响应者在规避恐怖分子成功方面的作用进行培训。 2.在通信/联络等下属类别中,最多的策略表明了该类别在专家中的重要性。 3.专业安全部门的下属类别包含第二高的策略,表明该主题在专家中的重要性。 4.所有基于技术的策略均处于最低优先级。根据本研究的结果,研究人员的建议包括:1.本研究制定的指南应由旅游场所的经营者使用,以充分利用有限的资源。 2.应建立国家或国际会议以进一步讨论这些问题。 3.应建立更多的传播媒介,以促进受影响专业人员之间的思想和经验交流。 4.保险提供商应使用此信息来建立经过验证的准则,以便如果准客户遵守建议,则可以降低保费。 5.其他实体可能会从这项研究中受益,例如公立学校系统,能源生产行业,医院系统和管道系统。

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    Smith Clifford Keith;

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  • 年度 2007
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