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Resistance to Customer-driven Business Model Innovations: An Explorative Customer Experience Study on Voice Assistant Services of a Swiss Tourism Destination

机译：抵制客户驱动的商业模式创新：瑞士旅游目的地语音助理服务的探索性客户体验研究

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Anna Victoria Rozumowski; Wolfgang Kotowski; Michael Klaas;
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年度 2020
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Resistance to Customer-driven Business Model Innovations: An Explorative Customer Experience Study on Voice Assistant Services of a Swiss Tourism Destination

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