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Measuring Overall Customer Satisfaction for CRM Activities Performed by Indian Commercial Banks in Surat City

机译：衡量SURAT城市印度商业银行的CRM活动的整体客户满意度

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Shaileshkumar Jausukhbhai Limbad; Vinod Patel;
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1. MEASURING CUSTOMER PERCEPTION TOWARDS CUSTOMER RELATIONSHIP MANAGEMENT OF INDIAN COMMERCIAL BANKS IN SURAT CITY: AN EXTENDED SERVQUAL APPROACH [J] . Shailesh Limbad, Vinod Patel Global Journal of Research in Management . 2019,第2期

机译：衡量客户对苏拉特城市印度商业银行客户关系管理的看法：延长的Servqual方法
2. Customer satisfaction in Indian commercial banks through total quality management approach [J] . Usha Lenka, Damodar Suar, Pratap K. J. Mohapatra Quality Control and Applied Statistics . 2012,第1a2期

机译：通过全面质量管理方法，印度商业银行的客户满意度
3. Customer satisfaction in Indian commercial banks through total quality management approach [J] . Usha Lenka, Damodar Suar, Pratap K. J. Mohapatra Total Quality Management & Business Excellence . 2010,第11a12期

机译：通过全面质量管理方法，印度商业银行的客户满意度
4. An empirical study on CRM as a tool to assess customer satisfaction for banks — A comparison of Public sector bank with a Private sector bank [C] . Roy Reena, Vaijayanthi P., Shreenivasan K. A., 2012 International Conference on Management Issues in Emerging Economies. . 2012

机译：CRM作为评估银行客户满意度工具的实证研究—公共部门银行与私有部门银行的比较
5. Customer satisfaction, behavior intention, attitude, and knowledge: Focus on the antecedents of relationship share in the context of customer relationship management (CRM). [D] . Thakur, Ramendra. 2005

机译：客户满意度，行为意图，态度和知识：在客户关系管理（CRM）的背景下，专注于关系共享的前提。
6. Retail customers’ satisfaction with banks in Greece: A multicriteria analysis of a dataset [O] . Dimitrios Drosos, Michalis Skordoulis, Nikolaos Tsotsolas, 2021

机译：零售客户对希腊银行的满意度：对数据集的多轨道分析
7. Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from Indian banking industry [O] . Arup Kumar Baksi 2013

机译：利用CRm绩效指数方法探索自动服务质量，客户满意度和行为意图之间的法律联系：来自印度银行业的经验证据

Measuring Overall Customer Satisfaction for CRM Activities Performed by Indian Commercial Banks in Surat City

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