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Product Quality and After-Sales Service in Improving Customer Satisfaction and Loyalty

机译：产品质量和售后服务，提高客户满意度和忠诚度

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Astri Ayu Purwati; Tomy Fitrio; Frank Ben; Muhammad Luthfi Hamzah;
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2. A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model [J] . Evangelos Tsoukatos, Maria Koulentaki Global business & economics review . 2011,第3a4期

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4. The Effect of Service Quality, Product Quality and Customer Satisfaction on Customer Loyalty of Bank Nagari Main Branch Padang [C] . Elidawati, Yasri, Idris International Conference on Economics Education, Economics, Business and Management, Accounting and Entrepreneurship . 2018

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5. The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. [D] . Toelle, Sulistyawati. 2006

机译：印度尼西亚零售银行设置中的服务质量属性，客户价值，客户满意度和客户忠诚度之间的联系。
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

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7. Customer Relationship Management Influence on Customer Value, Product Quality and Service Quality in Improving Customer Satisfaction and Its Implication on the Customer Loyalty [O] . Harryani, Sri 2017

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Product Quality and After-Sales Service in Improving Customer Satisfaction and Loyalty

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