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Customers as fellows: analyzing customer citizenship behavior in services marketing

机译：客户作为研究员：分析服务营销中的客户公民行为

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Sofia Batista Ferraz;
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1. How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior [J] . Susanne Curth, Sebastian Uhrich, Martin Benkenstein Journal of Services Marketing . 2014,第2期

机译：对同伴客户的承诺如何影响客户-公司关系和客户公民行为
2. Executive summary of 'How commitment to fellow customers affects the customer- firm relationship and customer citizenship behavior' [J] . Journal of Services Marketing . 2014,第2期

机译：执行摘要“对同伴客户的承诺如何影响客户-公司关系和客户公民行为”
3. Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender [J] . Li Shuhao, Wei Min International Journal of Contemporary Hospitality Management . 2021,第2期

机译：Hotel Servicescape和客户公民身份：介绍客户参与的角色和性别的调节作用
4. How the Severity of Service Failure Affects Customer Citizenship Behavior and Customer Dysfunctional Behavior Through Customer Perceived Justice and Emotions: The Moderating Role of Customer Involvement [C] . Ahmed A. Hasanen, Ehab Abou Aish, Tamer H. Elsharnouby AMA Summer Educators Conference . 2014

机译：服务失败的严重程度如何通过客户感知的正义和情感影响客户公民行为和客户功能失调行为：客户参与的调节作用
5. A BEHAVIORAL PROCESS MODEL OF CUSTOMER SERVICE EVALUATION BASED ON SUPPLIER-CUSTOMER DIFFERENCES IN PERCEPTION (LOGISTICS, PHYSICAL DISTRIBUTION, PERCEPTION, TRANSPORTATION, MARKETING). [D] . PISHARODI, RAMMOHAN. 1985

机译：基于供应商-顾客差异的客户行为评估的行为过程模型（物流，物理分布，感知，运输，营销）。
6. The Costs of Customer Service Citizenship Behaviors: A Qualitative Study [O] . Einat Lavee, Shani Pindek 2020

机译：客户服务公民行为的成本：定性研究
7. Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate [O] . Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang, 2017

机译：员工公民行为是否导致客户公民身份行为？双重识别和服务气候的角色

Customers as fellows: analyzing customer citizenship behavior in services marketing

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