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The Effect of Customer Experience and Service Quality on Satisfaction in Increasing Loyalty

机译：客户体验和服务质量对忠诚度提高满意度的影响

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Endang Tjahjaningsih; Suzy Widyasari; Ali Maskur; Lingga Kusuma;
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年度 2020
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1. Influence of Quality of Service, Bank’s Reputation, Complaint Handling and Competence on Customer Satisfaction in Increasing Customer Loyalty in Boyolali Bank of Central Java Indonesia [J] . Rendy Octa Indra Jaya, Mulyanto . European Journal of Business and Management . 2015,第24期

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2. A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model [J] . Evangelos Tsoukatos, Maria Koulentaki Global business & economics review . 2011,第3a4期

机译：在扩展的服务质量，客户满意度，客户忠诚度模型中评估替代服务质量指标的结构方程式方法
3. The relationships among overall service quality, customer satisfaction and customer loyalty in library services [J] . Tohid Kachwala, Dinesh Panchal, Aditya Bali International journal of productivity and quality management . 2021,第2期

机译：图书馆服务中整体服务质量，客户满意度和客户忠诚度的关系
4. Analysis of Effect of Service Quality, Physical Environment And Customer Experience To Customer Loyalty Through Customer Satisfaction of Visitor Starbucks Coffee In Samarinda [C] . Besse Asniwaty, Muhta Sehe, Bobby Siswanto, International Conference on Materials Engineering and Management - Management Section . 2019

机译：通过客户满意度在Samarinda的客户满意度通过客户满意度来分析服务质量，身体环境和客户体验对客户忠诚度的影响
5. The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. [D] . Toelle, Sulistyawati. 2006

机译：印度尼西亚零售银行设置中的服务质量属性，客户价值，客户满意度和客户忠诚度之间的联系。
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

机译：是什么推动中国快餐店的客户满意度忠诚度和幸福感？感知价格服务质量食品质量自然环境质量以及性别的调节作用
7. PREDIKSI CUSTOMER EXPERIENCE DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY: CUSTOMER SATISFACTION SEBAGAI VARIABEL MEDIASI [O] . Keni Keni, Kavira Kamate Sandra 2021

机译：对客户忠诚度的客户体验和服务质量的预测：客户满意度作为调解变量

The Effect of Customer Experience and Service Quality on Satisfaction in Increasing Loyalty

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