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The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs

机译：利益相关者在绩效测量中的重要性：评估和改善学术图书馆服务和方案的关键流程和绩效措施

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John B. Harer; Bryan R. Cole;
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年度 2005
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1. The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs [J] . John B. Harer, Bryan R. Cole College & Research Libraries . 2005,第2期

机译：利益相关者在绩效评估中的重要性：评估和改进高校图书馆服务和计划的关键过程和绩效措施
2. The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs [J] . John B. Harer, Bryan R. Cole College & Research Libraries . 2005,第2期

机译：利益相关者在绩效评估中的重要性：评估和改进高校图书馆服务和计划的关键过程和绩效措施
3. The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs [J] . John B. Harer, Bryan R. Cole College & Research Libraries . 2005,第2期

机译：利益相关者在绩效评估中的重要性：评估和改进高校图书馆服务和计划的关键过程和绩效措施
4. Using performance indicators to improve technical service in an academic library: a study at Sao Paulo University Law School [C] . Milena Celere de Sousa e Silva, Edneia Silva Santos Rocha Northumbria International Conference on Performance Measurement in Libraries and Information Services . 2011

机译：使用绩效指标改善学术图书馆的技术服务：圣保罗大学法学院的研究
5. Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library. [D] . Maddox-Swan, Ruth. 1998

机译：感知性能和对期望的不肯定作为衡量客户对大学图书馆信息服务满意度的衡量标准。
6. Evaluation and Library Decision Making and Measuring Academic Library Performance: A Practical Approach [O] . Ann C. Weller 1991

机译：评估图书馆决策与衡量大学图书馆绩效的实用方法
7. Measure for measure: a post-modern critique of performance measurement in libraries and information services [O] . Cullen Rowena 2012

机译：量测：图书馆和信息服务业绩效测评的后现代批评

The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs

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