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A customer relationship management approach: Integrating the call centre with customer information

机译：客户关系管理方法：将呼叫中心与客户信息集成

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M Meltzer;
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年度 2001
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1. Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers [J] . Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Muktar, Rushami Zien Yusoff, Procedia - Social and Behavioral Sciences . 2014,第2期

机译：客户关系管理策略对呼叫中心员工退出意愿的影响：来自马来西亚呼叫中心的证据
2. Customer-centric relationship management system development: A generative knowledge integration perspective [J] . Say Yen Teoh, Shan L. Pan Journal of systems and information technology . 2009,第1期

机译：以客户为中心的关系管理系统开发：生成知识集成的角度
3. Does customer relationship management influence call centre quality performance? An empirical industry analysis [J] . Aliyu Olayemi Abdullateef, Salniza Md. Salleh Total Quality Management & Business Excellence . 2013,第9a10期

机译：客户关系管理会影响呼叫中心的质量绩效吗？实证行业分析
4. Performance Evaluation of Customer Relationship Management under Supply Chain Integration: A Fuzzy Comprehensive Evaluation Approach [C] . Tang Bo, Liang Hongsong Information Science and Engineering (ICISE), 2009 . 2009

机译：供应链整合下客户关系管理绩效评价：模糊综合评价法
5. The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, and Revenue. [D] . Simmons, Robert L. 2015

机译：客户关系管理使用率，客户满意度和收入之间的关系。
6. The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals [O] . Shadi Hajikhani, Seyed Jamaledin Tabibi, Leila Riahi 2016

机译：客户关系管理与患者对医院的忠诚度之间的关系
7. Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers [O] . Abdullateef Aliyu Olayemi, Muktar Sany Sanuri Mohd, Yusoff Rushami Zien, 2014

机译：客户关系管理策略对呼叫中心员工退出意愿的影响：马来西亚呼叫中心的证据

A customer relationship management approach: Integrating the call centre with customer information

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