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Making tax and social security decisions: lean and deskilling in the UK Civil Service

机译:税收和社会保障决策:英国公务员的精益和桌面

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摘要

Lean working has had a significant impact on the work skills of civil servants. This study examines the impact of lean specifically focusing on ‘decision-makers’, those civil servants engaged in deciding tax and social security claims. Using qualitative data from trade union members and stewards in two major government departments, this study found significant evidence of deskilling often in the face of dealing with potentially complex legal and factual issues. Using Mashaw's framework of administrative justice, the article argues that management's use of lean was evidence of an accelerated shift to a managerial model of administering tax and benefits where the administrative processes of decision-making become paramount at the expense of the quality of the decisions made.
机译:精益工作对公务员的工作技能产生了重大影响。本研究探讨了精益专门关注“决策者”的影响,这些公务员从事决定税和社会保障索赔。本研究发现,在两个主要政府部门中使用来自工会成员和管家的定性数据,常常在处理潜在复杂的法律和事实问题的情况下愿意桌面的重要证据。使用Mashaw的行政司法框架,该文章认为,管理层的利用倾向于加速转向管理税和福利的管理模式,其中决策的行政程序成本为牺牲决策质量的牺牲品。

著录项

  • 作者

    Douglas Martin;

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  • 年度 2017
  • 总页数
  • 原文格式 PDF
  • 正文语种 eng
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