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Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

机译：航空业务质量和客户满意度：传统航空公司与低成本航空公司之间的比较

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David Mc. A Baker;
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2. An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa [J] . Maxwell Sandada, Bright Matibiri South East European Journal of Economics and Business . 2016,第1期

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3. Customer satisfaction and service quality in the Chinese airline industry [J] . Clement Kong Wing Chow Journal of Air Transport Management . 2014,第mara期

机译：中国航空业的客户满意度和服务质量
4. The impact of service quality, satisfaction, value and switching barrier on customer loyalty in Chinese airline industry [C] . Xu-Xiaoli, Wan-Yinghong, Huan-Zhijian, International Conference on Service Systems and Service Management . 2006

机译：服务质量，满意度，价值和转型障碍对中国航空业客户忠诚度的影响
5. A Qualitative Case Study on Customer Satisfaction with Low-Cost Airlines: Perceptions of Airline Customers. [D] . Edogi, Boston Agowei. 2017

机译：关于低成本航空公司客户满意度的定性案例研究：航空公司客户的感知。
6. Correction: Development of interval-valued fuzzy GRA with SERVPERF based on subjective and objective weights for evaluation of airline service quality: A case study of Korea low-cost carriers [O] . 2012

机译：校正：基于主观和客观权重的SERVPERF区间值模糊GRA的开发，以评估航空服务质量：以韩国低成本航空公司为例
7. Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry [O] . Rahim A. Ganiyu 2016

机译：感知服务质量和顾客忠诚：尼日利亚航空业乘客满意度的中介效应

Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

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