Continuous improvement of industrial product-service systems

摘要

Industrial Product-Service Systems (PSS) are realized within the value creation network of the PSS-providerin close cooperation with customers. Thereby, the organizational and operational structure of the valuecreation network as well as the customer interaction itself must be designed in order to guarantee the PSSprovidercontinuous product and customer feedback. This feedback provides the basis for a continuousPSS-improvement process, comprising customer specific and customer spanning improvement measures.This paper analyzes demands on the value creation network structure in order to enable a PSS-provider toimplement a continuous PSS-improvement process. Based thereon, a continuous PSS-improvementprocess is provided.