Knowledge management strategy and human capital managementudin hotel industry

摘要

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging theirudhuman capital. This study employs a case study approach, where interviews were conducted with human resourceudmanagers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analysesudare performed to understand the different knowledge management strategies of Malaysian hotels to determine bestudpractices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativenessudand creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.