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Effect of service quality on customer loyalty and the mediating role of customer satisfaction: An empirical investigation for the telecom service industry

机译：服务质量对客户忠诚度的影响以及客户满意度的调解作用：电信服务业的实证调查

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1. An empirical investigation of the effect of employees’ customer orientation on customer loyalty through the mediating role of customer satisfaction and service quality [J] . Aburayya A., Marzouqi A., Alawadhi D., Management Science Letters . 2020,第10期

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2. An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust [J] . Samer E. Dahiyat, Mamoun N. Akroush, Bayan N. Abu-Lail International Journal of Services and Operations Management . 2011,第4期

机译：感知服务质量和客户忠诚度的集成模型：对客户满意度和客户信任的中介效应的实证研究
3. Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction [J] . Muhammad Shahid Iqbal, Masood Ul Hassan, Ume Habibah Cogent Business & Management . 2018,第1期

机译：自助服务技术（SST）服务质量对客户忠诚度和行为意图的影响：客户满意度的中介作用
4. Investigating the mediation effect of satisfaction on the service quality and customer loyalty link: Empirical evidence from Greek customers of internet shops [C] . Santouridis, Ilias, Trivellas, Panagiotis IEEE International Conference on Industrial Engineering and Engineering Management;IEEM 2009 . 2009

机译：调查满意度对服务质量和客户忠诚度链接的中介作用：来自希腊网店客户的经验证据
5. The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. [D] . Toelle, Sulistyawati. 2006

机译：印度尼西亚零售银行设置中的服务质量属性，客户价值，客户满意度和客户忠诚度之间的联系。
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

机译：是什么推动中国快餐店的客户满意度忠诚度和幸福感？感知价格服务质量食品质量自然环境质量以及性别的调节作用
7. The Influence of Service Quality, Price, and Environment on Customer Loyalty in the Restaurant's Industry: The Mediating Role of Customer Satisfaction [O] . 2021

机译：服务质量，价格和环境对餐馆行业客户忠诚度的影响：顾客满意度的调解作用

Effect of service quality on customer loyalty and the mediating role of customer satisfaction: An empirical investigation for the telecom service industry

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